Privacy Policy | Quilltips

1. Introduction

Quilltips LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at quilltips.co (the “Service”).

2. Information We Collect

Information you provide

Account information: Email address and password when you register
Profile information: Name, bio, avatar, social links, and other profile details
Book content: Cover images, descriptions, videos, character art, and other media you upload
Messages: Fan mail and messages sent between readers and authors
Signup form submissions: Information provided when readers sign up for newsletters, ARC reader, or beta reader lists on your book pages
Payment information: Processed by Stripe; we do not store credit card numbers

Information collected automatically

Usage data: Pages visited, features used, and interactions with the Service
Device information: Browser type, operating system, and screen size
Log data: IP address, access times, and referring URLs

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Create and manage your account
Display your public author profile and book pages
Process optional reader support (tips) and other payments via Stripe
Send transactional emails (account confirmations, password resets)
Send product updates, news, and marketing emails (you can unsubscribe in every email or by contacting us)
Provide analytics about your pages' performance
Respond to support requests and communications
Detect and prevent fraud or abuse

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

Public content: Your author profile, book pages, and any content you choose to make public is visible to anyone on the internet
Service providers: We use third-party services (Supabase for hosting, Stripe for payments, Vercel for deployment) that process data on our behalf
Legal requirements: We may disclose information if required by law, regulation, or legal process

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security reviews. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Delete your account and personal information
Export your data in a portable format
Object to or restrict certain processing

To exercise these rights, contact us at hello@quilltips.co.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Our analytics are privacy-focused and do not track individual users across websites.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@quilltips.co.